Refund Policy

Returns address:

Story Mfg 
85 Gloucester Road 
Brighton 
UK 
BN1 4AP

Please return in original packaging and use return slip provided with your order. If you have misplaced this please write a note with your order number and reason for return.

 

Returns policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In the case of preorders as we are making your items for you and would not otherwise buy the stock we cannot accept returns. We will do what we can if sizing is an issue to swap your item but cannot ensure this is possible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to return your item please sent us an email at hi@storymfg.com and we will let you know where to send the return.


Refunds 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds 

If you have returned and item and have not had a notification from us that your refund has been issued, please email us hi@storymfg.com


If you have recieved a refund email but haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. This can take up to 10 days and is our control and is down to banking times. .

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Gifts

We cannot and will not send items internationally marked as 'gift'. This is illegal and puts us at risk.

Shipping

To return your product, please email hi@storymfg.com for instructions on where to send your parcel.

 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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