Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In the case of preorders as we are making your items for you and would not otherwise buy the stock we cannot accept returns. We will do what we can if sizing is an issue to swap your item but cannot ensure this is possible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at s@storymfg.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts
We cannot and will not send items internationally marked as 'gift'. This is illegal and puts us at risk.

Shipping
To return your product, you should mail your product to: 71 Pulborough Road London GB SW18 5UL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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