Returns address:

Story mfg.
85 Gloucester Road 
Brighton 
UK 
BN1 4AP

Please return in original packaging and use return slip provided with your order. If you have misplaced this please write a note with your order number and reason for return.

 

Returns policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In the case of preorders as we are making your items for you and would not otherwise buy the stock we cannot accept returns. We will do what we can if sizing is an issue to swap your item but cannot ensure this is possible.

Purchases made in-store are also subject to a 30 day return policy. Should you wish to return your in-store purchase, we offer an exchange or credit note only.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to return your item please sent us an email at hi@storymfg.com and we will let you know where to send the return.

Refunds & Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you wish to exchange your item please note we cannot reserve items. We can only honour your exchange request if the item is in stock at the time of processing. 

Please note we can only accept exchanges from UK customers.

 

Late or missing refunds 

If you have returned and item and have not had a notification from us that your refund has been issued, please email us hi@storymfg.com

If you have received a refund email but haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. This can take up to 10 days and is out of our control and is down to banking times. 

 

Gifts

We cannot and will not send items internationally marked as 'gift'. This is illegal and puts us at risk.

Shipping

To return your product, please email hi@storymfg.com for instructions on where to send your parcel. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning your item from outside the UK please ensure you mark it clearly as a return as we will not be liable for any duties & taxes upon its return. Failure to do so may result in your shipment being returned to you, or any duties & taxes incurred being deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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